Jobs in Dubai | Sharaf DG, a part of the Sharaf Group, is a whole new concept in Electronics Retailing conceived to meet the growing demands of the discerning customer. We are a leading provider of technology products, services and solutions. With our stores spread across UAE, Bahrain, Oman & Egypt, we serve over 1 million customers every month. Sharaf DG is not just an electronics store .
Jobs in Dubai | Hiring for following vacant position
Call Center Executive
Full Time
Dubai, UAE
Jobs in Dubai | Job Responsibilities
- Contact potential or existing customers to inform them about the DG Business Division & the Online Sales Portal using scripts
- Analyzing technical needs, requirements, and state of a customer current infrastructure and operations & provide technical help and answer any question customer may have
- Keep records of calls and sales and note useful information
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
Job Requirements
- A minimum of 3-5 years of experience as tele sales representative or other sales/customer service role preferably in an IT Pre-Sales / Technical Sales (Calling) environment
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of a wide range of hardware and software technologies Preferably Windows 7 & 10 Operating systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English, Hindi & Arabic is an Advantage
- Excellent communication and interpersonal skills
- Outstanding negotiation skills with the ability to resolve issues and address complaints
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